As an objective, non-bias consultant, I see a lot of failed EHR implementations and hear of countless stories of physicians who have buyer’s remorse after the purchase of a new system. The biggest fear my clients express when picking a new vendor is ensuring all the promises made during the demo come true when the system is installed. Therefore, I am always assessing how vendors interact with clients before and after the sale, and during difficult situations as way to gauge their true commitment to be a good partner. And by commitment to being a good partner, I am referring to going above and beyond to ensure the client has a successful outcome, including taking responsibility for honest mistakes. While no vendor is perfect, we have never encountered a situation where myCare iMedicWare did not immediately respond with a genuine effort to meet the needs of our clients. Moreover, we have never had a single myCare iMedicWare client who we helped with the decision to purchase come back to us with buyer’s remorse.

*Coker Group does not have any financial relationship with ECL, nor to we accept any referral fees, gifts, or other items of value from ECL. This statement is not an endorsement of ECL and should only be considered in the context of our past experience as of 1/2019.